PRIVACY POLICY
CUSTOMER CARE
Clear information about how ELEVE collects , uses and protects your personal data.
1. DATA CONTROLLER
ELEVE is responsible for processing the personal data collected through this website. For any privacy-related question, you can contact us at eleveoficialcontact@gmail.com
2. DATA WE COLLECT
We may collect the personal information you provide when placing an order, contacting us or using our website. This may include your name, email address, telephone number, billing and delivery address, order details and communications with ELEVE.
We may also automatically collect technical information such as your IP address, browser type, device information, pages visited and interactions with the website.
Payments are processed securely by our payment service providers. ELEVE does not directly store your complete payment card details.
3. HOW WE COLLECT YOUR DATA
• Directly from you when you place an order, complete a form, subscribe to communications or contact ELEVE.
• Automatically when you browse our website, through cookies and similar technologies, subject to your consent where required.
• From service providers involved in processing payments, operating the website and delivering your order, where necessary.
4. HOW WE USE YOUR DATA
We process your personal data for the following purposes:
• To process, prepare, deliver and manage your orders.
• To process payments and issue invoices.
• To provide customer support and respond to enquiries.
• To manage returns, refunds and order-related issues.
• To send marketing communications when you have provided your consent.
• To prevent fraud, protect our website and comply with legal obligations.
• To analyse and improve the performance and user experience of our website.
5. LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal grounds:
• Performance of a contract: when processing your order, payment, delivery, return or refund.
• Compliance with legal obligations: including tax, accounting and consumer-protection requirements.
• Consent: when you subscribe to marketing communications or accept optional cookies. You may withdraw your consent at any time.
• Legitimate interests: to protect our website, prevent fraud, improve our services and respond to requests, provided that these interests do not override your rights.
6. WHO WE SHARE YOUR DATA WITH
We only share personal data when necessary to operate our business and provide our services. Recipients may include:
• Website hosting and e-commerce service providers, including Wix.
• Payment service providers used during checkout.
• Shipping, logistics and delivery companies.
• Email, analytics and customer-support service providers.
• Professional advisers, including accounting or legal advisers.
• Public authorities when required by law.
These providers may only process personal data according to our instructions and for the services they provide. ELEVE does not sell your personal data.
7. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal data outside the European Economic Area.
Where this occurs, we require appropriate safeguards in accordance with applicable data-protection legislation, such as an adequacy decision adopted by the European Commission or Standard Contractual Clauses approved by the European Commission.
8. HOW LONG WE KEEP YOUR DATA
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.
• Order, payment and invoice information will be retained for the periods required by tax, accounting and consumer-protection legislation.
• Customer-service communications will be retained for the time necessary to resolve the enquiry and any related responsibilities.
• Marketing information will be retained until you unsubscribe or withdraw your consent.
• Technical and cookie-related information will be retained according to the periods described in our Cookie Policy.
After the applicable retention period, personal data will be securely deleted or anonymised.
9. YOUR DATA PROTECTION RIGHTS
Under applicable data-protection law, you may request:
• Access to your personal data.
• Correction of inaccurate or incomplete data.
• Deletion of your personal data.
• Restriction of processing.
• Objection to processing based on legitimate interests or for direct marketing.
• Portability of your personal data.
• Withdrawal of consent at any time, without affecting processing carried out before its withdrawal.
10. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to ensure its proper operation, remember preferences, measure website performance and, where accepted, support analytics or advertising activities.
Non-essential cookies will only be used after obtaining your consent. You may accept, reject or change your cookie preferences through the cookie settings available on our website.
You can review or change your cookie preferences at any time by selecting "Cookie Settings" on our website.
11. DATA SECURITY
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.
However, no internet transmission or electronic storage system can guarantee absolute security.
12. CHILDREN’S PRIVACY
Our website and products are not specifically directed at children under the age of 18. We do not knowingly collect personal data from children without the authorisation required by applicable law.
If you believe that a child has provided us with personal data, please contact us so that we can take the appropriate action.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when necessary to reflect changes to our services, legal obligations or data-processing practices.
The latest version will always be available on this page. We recommend reviewing it periodically.